Incident Command

Security Operations

Manage security incidents from detection through post-mortem with structured workflows, communication templates, and lessons learned.

Incident Lifecycle

Detection — Log the incident with initial severity assessment
Triage — Assign responders, escalate if needed, begin investigation
Containment — Document containment actions and impact scope
Eradication — Remove the root cause and verify remediation
Recovery — Restore normal operations with monitoring
Post-Mortem — Conduct blameless review and capture lessons learned

Severity Levels

Level	Description	Response Time
P1 — Critical	Active breach, data exfiltration, system compromise	Immediate
P2 — High	Confirmed threat, no active exploitation	Within 1 hour
P3 — Medium	Suspicious activity, potential vulnerability	Within 4 hours
P4 — Low	Minor policy violation, informational	Next business day

Playbooks

Pre-built incident response playbooks for common scenarios:

Phishing campaign response
Ransomware containment
Data breach notification
Insider threat investigation
Cloud infrastructure compromise
Third-party breach impact assessment

Communication Templates

Automated communication templates for stakeholder notification at each stage — internal escalation, executive briefing, customer notification, and regulatory disclosure.